Billing Policy
1.Invoice Issuance
After your order is completed (i.e., payment is confirmed and the order is shipped), a digital invoice will be sent to the email address you provided during checkout on mademira.com. The invoice will include the following information: (a) Order number; (b) Date of order and shipment; (c) Product details (name, quantity, price); (d) Shipping fees; (e) Taxes and duties (if applicable); (f) Total amount paid; (g) Payment method; (h) Our contact information and operating entity details (Problade Co., Limited).
2.Billing Information Requirements
When placing an order on mademira.com, you must provide accurate and complete billing information, including your full name, billing address, and contact information. The billing information must match the information associated with your payment method to avoid payment failures and billing errors. If you need to update your billing information after placing an order, please contact our customer support immediately.
3.Billing Errors and Adjustments
If you believe there is an error on your invoice (e.g., incorrect product price, duplicate charges, missing discounts), please contact our customer support within 7 days of receiving the invoice. You will need to provide your order number and details of the error. We will investigate the issue promptly and, if an error is confirmed, we will issue a corrected invoice and process any necessary refund or adjustment to your payment method.
4.Taxes and Duties on Invoices
Taxes and duties applicable to your order will be added to the final bill where required by law. For international orders, taxes and duties are calculated based on the destination country/region’s customs regulations and are the responsibility of the buyer. These fees will be displayed on the checkout page and included in the invoice. We do not collect taxes or duties on behalf of foreign governments; they are paid directly to the local customs office by the buyer.
5.Invoice Retention
We recommend that you retain a copy of your digital invoice for your records. You can also access your order history and invoices at any time by logging into your account on mademira.com.