Payment Policy
1.Accepted Payment Methods
mademira.com accepts the following secure payment methods for orders: (a) Major credit cards (Visa, Mastercard, American Express, Discover); (b) Online payment gateways (PayPal, Stripe); (c) Other payment methods as displayed on the checkout page of mademira.com. We reserve the right to add or remove payment methods at any time without notice.
2.Payment Currency
All transactions on mademira.com are processed in the currency stated on the checkout page (typically USD, EUR, or GBP, depending on your region). The exchange rate applied to your payment will be determined by your bank or credit card issuer, and any cross-border transaction fees or currency conversion fees are the sole responsibility of the buyer.
3.Payment Authorization and Deduction
When you place an order on mademira.com, we will authorize your payment method for the full amount of the order (including product price, shipping fees, taxes, and duties). This authorization is a temporary hold on your funds and does not constitute a deduction. The funds will be deducted from your account once your order is shipped. If your order is canceled (either by you or us), the authorization will be released within 3-7 business days, depending on your bank or credit card issuer.
4.Payment Security
We take payment security seriously and use industry-standard encryption technology (SSL) to protect your payment information on mademira.com. We do not store your full credit card information or other sensitive payment details on our servers. All payment processing is handled by our trusted third-party payment partners, who comply with international payment security standards (e.g., PCI DSS).
5.Payment Failures
If your payment is declined, please check the following: (a) Your payment method has sufficient funds or credit; (b) The billing information you provided matches the information associated with your payment method; (c) Your payment method is not expired or blocked. If you continue to experience payment issues, please contact your bank or credit card issuer for assistance, or try an alternative payment method on mademira.com.
6.Prepayment and Deposits
For customized products or large orders, we may require a prepayment or deposit (typically 30-50% of the total order value) to confirm the order. The prepayment or deposit is non-refundable if you cancel the order after production has started. The remaining balance will be due before the order is shipped. Details of prepayment requirements will be displayed on the product page or during checkout on mademira.com.
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