Customer Support & Contact Information

1.Customer Support Services

We are committed to providing high-quality customer support to assist you with any questions, concerns, or issues related to your order, products, or use of mademira.com. Our customer support team is available to help with order tracking, returns and refunds, product inquiries, payment issues, and more.

2.Contact Methods

You can contact our customer support through the following methods:
  • Email: glassjoyshop@outlook.com – We will reply to all email inquiries within 24 business hours (Monday to Friday, 9:00-18:00 GMT+8).
  • Phone: +86 19350122806 – Available during business hours (Monday to Friday, 9:00-18:00 GMT+8).
  • Website Contact Form: You can submit a contact form through the "Contact Us" page on mademira.com, and we will respond promptly.

3.Operating Entity Information

Operator: Problade Co., Limited
Address: Flat 1506, 15/F, Cheung Fung Comm Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong
Website:mademira.com

4.Support Hours

Our customer support hours are Monday to Friday, 9:00-18:00 (GMT+8). Inquiries submitted outside of these hours will be processed on the next business day. We aim to resolve all issues within 3-5 business days, depending on the complexity of the inquiry.