Privacy Policy

1.Introduction

Problade Co., Limited (operator of mademira.com) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use mademira.com, place an order, or interact with us. By using mademira.com, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

2.Information We Collect

We collect the following types of personal information from you when you use mademira.com: (a) Personal identification information (name, email address, phone number, date of birth); (b) Shipping and billing information (address, postal code, country/region); (c) Payment information (credit card details, PayPal account information) – note that we do not store full payment details; (d) Account information (username, password, order history, saved addresses); (e) Usage data (pages visited on mademira.com, products viewed, search queries, IP address, browser type, device information); (f) Content you submit (reviews, comments, photos).

3.Purpose of Collecting Information

We use your personal information for the following purposes: (a) Process and fulfill your orders (e.g., ship products, send order confirmations); (b) Provide customer support (e.g., respond to inquiries, resolve issues); (c) Improve mademira.com (e.g., analyze user behavior, optimize website functionality); (d) Send marketing communications (e.g., promotions, new product announcements) – you can opt out at any time; (e) Comply with legal obligations (e.g., tax, customs, and data protection laws); (f) Protect against fraud and unauthorized activities.

4.Information Protection

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include: (a) Using SSL encryption to secure data transmission on mademira.com; (b) Storing personal information on secure servers with restricted access; (c) Implementing firewalls and other security technologies; (d) Training our staff on data protection practices; (e) Working with trusted third-party service providers who comply with data protection standards.

5.Disclosure to Third Parties

We will not share your personal information with third parties except in the following cases: (a) Logistics partners (to deliver your order); (b) Payment processors (to process your payment); (c) Service providers (e.g., website hosting, customer support tools) who need access to your information to perform their services; (d) Legal authorities (if required by law or to protect our rights); (e) With your explicit consent.

6.User Rights

You have the following rights regarding your personal information: (a) Right to access – you may request a copy of the personal information we hold about you; (b) Right to modify – you may request to update or correct your personal information (you can also do this by logging into your account on mademira.com); (c) Right to delete – you may request to delete your personal information, subject to legal obligations; (d) Right to opt out – you may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting customer support.

7.Cookies and Tracking Technologies

mademira.com uses cookies and similar tracking technologies (e.g., web beacons) to enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences, track your usage of the Site, and personalize content. You can disable cookies in your browser settings, but this may affect the functionality of mademira.com (e.g., you may not be able to save your shopping cart or log into your account).

8.Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. After this period, your personal information will be securely deleted or anonymized.