Shipping Policy
1.General Shipping Information
Mademira (operated by Problade Co., Limited) offers worldwide shipping through mademira.com. All orders placed on mademira.com are processed and shipped from our warehouse, with shipping services provided by trusted international logistics partners (e.g., DHL, FedEx, UPS, and local postal services). This Shipping Policy applies to all orders placed through mademira.com and supersedes any conflicting information provided elsewhere on the Site unless explicitly stated otherwise.
2.Order Processing Time
After your payment is confirmed on mademira.com, we will process your order within 3-5 business days (Monday to Friday, excluding public holidays in Hong Kong). Processing time includes order verification, product inspection, packaging, and preparation for shipment. For customized tempered glass wall art (e.g., personalized designs, custom sizes), processing time may be extended to 7-10 business days, as these products require additional production time. You will be notified via email if your order requires extended processing time.
3.Delivery Time
Delivery time varies depending on your destination country/region and the shipping method selected at checkout on mademira.com. Standard international shipping typically takes 7-20 business days from the date of shipment. Express shipping (if available) takes 3-7 business days. Please note that delivery times are estimates only and are not guaranteed, as they may be affected by customs clearance, weather conditions, logistics delays, or other unforeseen circumstances.
4.Shipping Fees
Shipping fees for orders placed on mademira.com are calculated based on the product weight, size, shipping destination, and shipping method. The exact shipping fee will be displayed at checkout before you complete your order. We may offer free shipping promotions from time to time, which will be clearly stated on mademira.com. Free shipping promotions are subject to specific terms (e.g., minimum order value) and may be limited to certain regions.
5.Customs, Taxes, and Duties
All international orders from mademira.com may be subject to customs duties, taxes, and other fees imposed by the destination country/region. These fees are the sole responsibility of the buyer and are not included in the product price or shipping fee. We do not have control over these fees, and they vary by country/region. You should check with your local customs office for information on applicable duties and taxes before placing an order. We are not liable for any delays or additional costs caused by customs clearance.
6.Order Tracking
Once your order is shipped, we will send a shipping confirmation email with a tracking number to the email address you provided during checkout on mademira.com. You can track the status of your order by entering the tracking number on the logistics provider’s website or through the "Order Tracking" section on mademira.com.
7.Shipping Restrictions
We reserve the right to refuse shipping to certain countries/regions due to legal restrictions, logistics limitations, or safety concerns. If your destination is restricted, you will be notified during checkout on mademira.com, and you will not be able to complete your order. Additionally, certain products (e.g., large-sized glass art) may have shipping restrictions due to size or weight, which will be indicated on the product page.
8.Liability for Lost or Damaged Shipments
We carefully package all products to ensure they arrive safely. However, if your order is lost or damaged during shipping, please contact our customer support within 7 days of the estimated delivery date. You will need to provide photos of the damaged package and product, as well as the tracking information. We will investigate the issue with the logistics provider and offer a refund, replacement, or store credit (at our discretion) if the loss or damage is confirmed to be the fault of the logistics provider or our packaging.